How Click Cabs, operated by Gold E Fleet Solutions, collects, uses, shares and protects personal information.
Operated by: Gold E Fleet Solutions · Website: www.clickcabs.in
Privacy contact: info@clickcabs.in · Effective date: 28 September 2026
Gold E Fleet Solutions, operating under the brand name Click Cabs (“Click Cabs”, “we”, “our” or “us”), respects the privacy of its customers, corporate clients, drivers, vehicle owners, business partners and website visitors.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, make a cab booking, use our transportation services, communicate with us, or register as a driver or fleet partner.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal data.
Depending on the services you use, we may collect the following categories of information:
For individuals registering or working with Click Cabs as drivers, vehicle owners or fleet partners, we may collect:
We collect and use such information for legitimate onboarding, verification, safety, contractual and operational purposes.
For corporate customers and business accounts, we may collect:
When you contact us through WhatsApp, telephone, email, website forms or other communication channels, we may process your contact information, booking enquiries, messages and related service details to respond to your requests and manage your bookings.
Please avoid sharing unnecessary sensitive or confidential information through public or unsecured communication channels.
Click Cabs uses personal information for the following purposes:
We will not use personal information for purposes unrelated to those described in this Policy without obtaining consent where required by law.
Click Cabs does not sell customers’ personal information to third parties for their independent commercial marketing.
We may share relevant information with the following categories of recipients where necessary:
| Recipient | Purpose |
|---|---|
| Assigned drivers and vehicle partners | Pickup coordination, trip execution and passenger communication. |
| Corporate clients and authorised representatives | Booking administration, employee travel coordination and billing. |
| Payment or financial service providers, if used | Processing or reconciling payments and settlements. |
| Website, hosting and technology providers, if used | Operating, maintaining and securing the website and booking systems. |
| Professional advisers and service providers | Accounting, legal, auditing and business administration. |
| Government authorities and law enforcement | Compliance with applicable laws, lawful orders and regulatory requirements. |
We limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
Click Cabs may communicate with customers, drivers and partners through WhatsApp and other third-party communication platforms.
When you use these platforms, your information may also be processed by their respective service providers under their own privacy policies and terms.
Click Cabs does not control the independent privacy practices, security systems or data retention policies of third-party platforms.
We encourage users to review the privacy policies of any third-party service they use.
Our website may use cookies or similar technologies to support essential website functions, improve user experience, maintain security and understand website performance.
Where applicable, non-essential cookies or tracking technologies will be used in accordance with applicable consent requirements.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
At present the website itself sets one cookie, cc_auth, only when you log in. It holds the
first letter of your name so the website can show “Log out” instead of “Log in”, and
is removed when you log out. Your login session is kept by Google Firebase in your browser’s storage,
and the website also stores a few items there on your device, such as a dismissed offer banner and places
you recently searched. Address suggestions are provided by Google Maps under Google’s own privacy
policy. No analytics or advertising trackers are used.
Click Cabs retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including:
When information is no longer required for these purposes, we will take reasonable steps to delete or anonymise it, subject to applicable legal retention requirements.
Certain records may need to be retained for longer periods where required by law or necessary for the establishment, exercise or defence of legal claims.
Click Cabs takes reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems and services used, these measures may include access restrictions, secure handling of documents, confidentiality obligations and appropriate technical or organisational safeguards.
No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet or through third-party platforms.
In the event of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.
Subject to applicable law, individuals may have rights relating to their personal information, including:
To exercise these rights, please email info@clickcabs.in with the subject line “Privacy Request”.
We may request reasonable information to verify your identity before processing a request. We will respond within the time period prescribed by applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to provide certain services where the relevant information is necessary for those services.
Our transportation booking services are intended to be used by adults and authorised corporate representatives.
We do not knowingly collect children’s personal information for independent account registration or marketing without appropriate authorisation and safeguards required by applicable law.
Where a parent, guardian or authorised corporate representative arranges transportation for a child, only information reasonably necessary to facilitate the booking and provide the service should be supplied.
If you believe a child’s personal information has been provided to us improperly, please contact us at info@clickcabs.in so that we can review the matter and take appropriate action.
Our website may contain links to third-party websites, payment services or external platforms.
Click Cabs is not responsible for the privacy policies, content, security or practices of third-party websites that we do not operate.
Your use of such websites is subject to their respective terms and privacy policies.
Click Cabs reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, business operations, technology or applicable legal requirements.
The updated version will be published on www.clickcabs.in with a revised effective date.
Where required by applicable law, we will provide notice or obtain consent for material changes to our personal data processing practices.
For privacy-related enquiries, requests, corrections, complaints or concerns regarding the handling of your personal information, please contact:
Click Cabs – Privacy Contact
Gold E Fleet Solutions
Operating as Click Cabs
www.clickcabs.in
Email: info@clickcabs.in
Subject: Privacy Request / Data Protection Grievance
We will review and address privacy-related requests and grievances in accordance with applicable laws and prescribed timelines.