Terms & Conditions

Effective date: 4 October 2026 · Last updated: 4 October 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Click Cabs website, booking services and transportation services provided by Gold E Fleet Solutions, operating under the brand name “Click Cabs” (“Click Cabs”, “we”, “us” or “our”).

By accessing our website, submitting a booking request, making a booking, or using our services, you agree to these Terms.

1. About Click Cabs

Click Cabs provides chauffeur-driven transportation and vehicle rental services, including:

• Airport transfers
• Local city travel
• Corporate transportation
• Outstation trips
• One-way and round trips
• Hourly vehicle packages
• Monthly/contract transportation
• Event transportation
• Chauffeur-driven car rentals

Services may be provided using vehicles owned, leased, managed or supplied by Click Cabs and/or its authorised driver or fleet partners.

2. Booking

1. Customers may request a booking through our website, telephone, WhatsApp, email or other authorised communication channels.
2. A booking is considered confirmed only after confirmation from Click Cabs.
3. Submission of a booking request does not automatically guarantee vehicle availability.
4. Customers must provide accurate information, including:
   • Passenger name
   • Contact number
   • Pickup location
   • Drop location
   • Date and time
   • Number of passengers
   • Luggage requirements
   • Vehicle/category requested
5. Click Cabs may contact the customer to verify booking details before confirmation.
6. The vehicle displayed or requested may be substituted with another vehicle of the same or comparable category where operationally necessary.

3. Fare and Pricing

1. Applicable fares will be communicated/displayed at the time of booking.
2. Unless specifically stated otherwise, the fare may not include tolls, parking, state taxes, entry fees, permits, waiting charges or other government/authority charges.
3. Additional charges may apply for:
   • Extra kilometres
   • Extra hours
   • Waiting time
   • Parking
   • Tolls
   • Permits
   • State/interstate taxes
   • Airport charges
   • Additional stops
   • Route deviations
   • Night charges, where applicable
4. GST or other applicable taxes may be charged as required by law.
5. Any quotation is subject to the inclusions and exclusions specifically mentioned in that quotation.

4. Payment

1. Payment must be made through the payment method communicated by Click Cabs.
2. Advance payment may be required for certain bookings, long-distance trips, events, corporate bookings or special vehicles.
3. For corporate customers, payment and credit terms may be governed by a separate agreement.
4. Where an invoice is issued, the customer agrees to verify the invoice details and notify Click Cabs of any discrepancy within a reasonable period.
5. Outstanding amounts remain payable according to the agreed payment terms.

5. Cancellation and Rescheduling

1. Cancellation charges may apply depending on the vehicle category, booking type, timing and applicable fare terms.
2. Bookings cancelled shortly before the scheduled pickup may attract partial or full cancellation charges.
3. Advance payments may be non-refundable where the booking has been specially arranged, reserved or committed with a third-party vehicle provider, subject to applicable law and the booking-specific cancellation terms.
4. Rescheduling is subject to vehicle availability and may result in additional charges.
5. Customers should contact Click Cabs as early as possible for cancellation or rescheduling requests.

6. Pickup and Waiting Time

1. Customers are requested to be ready at the confirmed pickup time.
2. Waiting charges may apply when the driver is required to wait beyond the complimentary waiting period communicated for the booking.
3. Airport and railway pickup waiting periods may differ from standard local bookings.
4. If the customer cannot be contacted after a reasonable waiting period, the booking may be treated as a no-show, subject to the applicable booking terms.
5. The customer should provide accurate pickup instructions and remain reachable on the registered contact number.

7. Airport Transfers

For airport bookings:

• Customers should provide the correct terminal and flight details wherever applicable.
• Changes to flight timings should be communicated to Click Cabs as soon as possible.
• Additional waiting or parking charges may apply depending on airport regulations and actual waiting time.
• Pickup arrangements may be affected by airport traffic, security restrictions and designated pickup zones.

8. Outstation Trips

1. Outstation fares are based on the package, route, kilometres, duration and inclusions communicated at the time of booking.
2. Additional kilometres and hours may be charged according to the applicable rate.
3. Toll, parking, permits, interstate taxes and other applicable charges may be payable separately unless expressly included.
4. The customer must not instruct the driver to violate traffic laws or applicable transport regulations.
5. Route changes, additional destinations or extended stays may result in additional charges.

9. Vehicle and Driver

1. Click Cabs will make reasonable efforts to provide the confirmed vehicle category.
2. Vehicle substitution may occur due to breakdown, maintenance, accident, traffic restrictions, operational requirements or other circumstances beyond reasonable control.
3. Drivers are expected to follow applicable traffic and transport laws.
4. Customers must not request drivers to:
   • Speed or drive dangerously
   • Violate traffic rules
   • Carry prohibited goods
   • Operate outside applicable legal requirements
5. Customers are responsible for following reasonable safety instructions given by the driver.

10. Passenger Conduct

Customers and passengers must:

• Treat drivers and staff respectfully.
• Wear seat belts where provided and required.
• Follow applicable traffic and safety regulations.
• Avoid damaging the vehicle.
• Avoid carrying prohibited or unlawful items.
• Avoid abusive, threatening or violent behaviour.

Click Cabs reserves the right to terminate a trip where passenger conduct creates a genuine safety or security concern, subject to applicable law.

11. Vehicle Damage and Cleaning

Customers may be responsible for reasonable costs arising from damage to the vehicle or extraordinary cleaning caused by their actions, including intentional damage, spills, stains, vomiting, smoking or transportation of prohibited substances.

Any such charge should be supported by reasonable documentation where applicable.

12. Luggage and Personal Belongings

1. Customers are responsible for their personal belongings and luggage.
2. Click Cabs is not responsible for ordinary loss of or damage to personal belongings left unattended in a vehicle, except to the extent liability cannot lawfully be excluded.
3. Customers should check the vehicle before leaving and immediately report any lost property.
4. Luggage must comply with applicable transport and safety requirements.

13. Prohibited Items

Customers must not use Click Cabs vehicles to transport illegal, hazardous or prohibited goods.

This includes items prohibited under applicable Indian laws or transport regulations.

14. Safety

Passenger safety is a priority. However, road travel is subject to risks including traffic congestion, road conditions, weather, mechanical failures and circumstances beyond Click Cabs’ reasonable control.

Customers should follow applicable safety instructions and must not interfere with the driver’s safe operation of the vehicle.

15. Service Availability

Click Cabs does not guarantee that the website or booking service will always be available without interruption.

Vehicle availability is subject to operational capacity, location, date, time, vehicle category and other circumstances.

16. Third-Party / Partner Vehicles

Click Cabs may fulfil certain bookings through authorised vehicle owners, drivers, fleet partners or service providers.

Such partners may be required to meet Click Cabs’ operational and documentation requirements. However, certain aspects of the service may remain subject to the partner’s operational circumstances and applicable law.

17. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, vehicle images, descriptions, availability, package details, prices and other information may change without prior notice.

Website content should not be treated as a guarantee that a particular vehicle, driver or service will be available unless specifically confirmed.

18. Intellectual Property

All content on the Click Cabs website, including:

• Logo
• Brand name
• Text
• Graphics
• Images
• Videos
• Designs
• Website layout
• Marketing materials

is owned by or licensed to Click Cabs unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution or commercial use is prohibited.

19. Privacy

Click Cabs may collect and process customer information necessary to provide booking and transportation services.

This may include customer name, contact details, pickup/drop information, travel details, booking history and billing information.

Our handling of personal information is governed by our Privacy Policy, which should be read together with these Terms.

20. Communication

By providing your contact details and submitting a booking enquiry, you agree that Click Cabs may contact you regarding:

• Booking confirmation
• Driver/vehicle details
• Pickup updates
• Payment and invoices
• Booking changes
• Customer support
• Service-related communications

Marketing communications, where applicable, should be handled in accordance with applicable law and customer preferences.

21. Cancellation by Click Cabs

Click Cabs may cancel or modify a booking where necessary due to:

• Vehicle breakdown
• Driver unavailability
• Safety concerns
• Government restrictions
• Natural disasters
• Severe weather
• Strikes or road closures
• Technical failures
• Incorrect or fraudulent booking information
• Other circumstances beyond reasonable control

Where reasonably possible, Click Cabs will attempt to provide an alternative vehicle or suitable solution.

22. Force Majeure

Click Cabs will not be responsible for delay, cancellation or inability to provide services caused by circumstances beyond its reasonable control, including natural disasters, severe weather, accidents, traffic restrictions, government orders, strikes, civil disturbances, road closures, pandemics, technical failures or other extraordinary events.

23. Limitation of Liability

To the extent permitted by applicable law, Click Cabs will not be responsible for indirect or consequential losses arising from delays, missed appointments, missed flights, changes in travel plans or circumstances outside Click Cabs’ reasonable control.

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

24. Customer Complaints

Customers may contact Click Cabs regarding complaints, booking issues, billing disputes or service concerns through:

Email: info@clickcabs.in
Website: www.clickcabs.in

Please provide the booking/reference number and relevant details so that the matter can be investigated.

25. Governing Law

These Terms shall be governed by the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer-protection and other mandatory legal provisions.

26. Changes to These Terms

Click Cabs may update these Terms from time to time to reflect changes in its services, business practices or applicable legal requirements.

The updated Terms will be published on the website with the revised “Last Updated” date.

27. Acceptance

By using the Click Cabs website or booking our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

Click Cabs
Gold E Fleet Solutions
Email: info@clickcabs.in
Website: www.clickcabs.in